We are looking for an experienced and motivated individual to join our team as a Ticketing Team Leader. This role is critical to ensuring the accuracy and efficiency of our ticketing operations. You will lead and mentor a diverse team, promoting a culture of growth and excellence.

Key Responsibilities:

• Direct, coach, and evaluate a team of ticketing personnel. Conduct regular performance reviews, providing constructive feedback to foster continuous improvement and professional development.
• Ensure all tickets are processed accurately and efficiently, maintaining high standards of service delivery.
• Compile and analyze data to generate comprehensive reports for senior management and clients. Regularly conduct meetings with clients to present key insights and updates.
• Serve as the primary point of contact for clients, maintaining regular communication through calls, emails, and chats to ensure satisfaction and address any concerns.
• Conduct team appraisals and provide coaching as needed to support team growth and performance.

Qualifications:

• Minimum of 2 years of ticketing experience with Global Distribution Systems (GDS) such as Sabre, Galileo, or Amadeus.
• Excellent English communication skills, both written and verbal.
• At least 6 months of experience in a team lead or supervisory role.
• Strong analytical skills with high attention to detail and accuracy.
• Willingness to work a flexible, rostered schedule to meet operational needs.

Be Part of ATI Journey

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 900 employees providing services to our clients across the globe.