Role of Purposes:

This Position will report directly to the Team Leader or Senior Team Leader to that account. This role will generally address customers' complaints and inquiries regarding flight tickets purchased on the apps or website by utilizing the Ticketing product knowledge

Responsibilities:

• To resolve client issues related to Airline booking as first resolution.
• To manage the inquiry on time.
• Support to escalate the higher inquiries to the respective key person.
• Ensure all work is processed according to and beyond the team’s standard.
• Report any issues or system limitations to the direct supervisor.
• Carefully follow instructions and pre-established guidelines to perform assigned tasks.

Requirements:

• Bachelor's degree in any Major
• Upper-intermediate proficiency in English (spoken, written, and reading).
• Have 1+ year working experience in Customer Service with English communication skills
• Willing to work in shifting mode (24/7) including public holidays
• Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Be Part of ATI Journey:

Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.